Friday, February 1, 2008

Best Practices in Custom Software Outsourcing Process

With an increasing number of small to large organizations looking for custom software outsourcing process, establishment of competitive business model that benefits all the stakeholders is inevitable. With the involvement of higher stake in such a business process, adoption of mature engagement models is also advisable for both, clients & vendors. It will help in achieving business objectives and avoiding unnecessary risks of offshore software outsourcing process.

In the current IT scenario, many companies have been adopting custom software outsourcing at different stages of product development life cycle. But in this case identifying the ROI (Return on Investment) becomes difficult. Nevertheless proper offshore software outsourcing process surely guides and helps in minimizing some major business risks. Setting up clear business goals, defining suitable control methodology, in-depth research about service providers, defining engagement models, signing legal contracts are some of the most important practices that can be implemented to achieve maximum benefits from the custom software outsourcing.

Along with the prime objective of lower software development cost companies must distinguish which part of the business process life cycle is best suitable for offshore services and to what extent. The second stage is to define suitable control methodology which includes defining roles and responsibilities for each and every model. Market research about the vendor also includes in-depth analysis about the vendor’s market reputation and working methodology. Once the vendor is selected it is the most appropriate time to define the best engagement model that suits both parties- client and vendor. After implementing all above stages successfully, companies can enter into signing a legal contract to start offshore software outsourcing business process.

Apart from all above practices constant monitoring over the whole custom software outsourcing process is must. Criteria for successful completion and deployment of the project should also be defined at the time of signing the contract. And last criteria are to agreeing for the post delivery maintenance services. Apart from that continuing software development business relationship with the same service provider in the future is also advisable, as changing the vendor might require some greater amount of business and management practices.

Above is a simple guideline to enter into the safe custom software outsourcing business process. Organizations can add or deduct the dos and don’ts in engagement models as per their business needs.